Privacy Policy

Ramdi Property Solutions LLC ("Ramdi," "we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or engage our property maintenance services. Please read this policy carefully. By using our services, you agree to the practices described below.

1. Information We Collect

Information You Provide Directly

When you contact us, request a quote, or schedule services, we may collect:

• Full name and contact information (phone number, email address, mailing address)
• Property address and details relevant to the services requested
• Nature of the service request, descriptions of property issues, and any photos you provide
• Payment and billing information (processed securely through third-party payment processors)
• Communications you send to us via email, phone, or contact forms

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Pages visited, time spent on pages, and referring URLs
• Device identifiers and connection information

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To schedule, perform, and follow up on property maintenance services.
• Communication: To respond to inquiries, send service confirmations, appointment reminders, and status updates.
• Billing: To process payments and maintain accurate financial records.
• Service Improvement: To analyze how our services are used and identify areas for improvement.
• Marketing: To send you information about services or promotions we believe may interest you, only where you have opted in or where permitted by applicable law.
• Legal Compliance: To comply with applicable laws, regulations, or legal proceedings.
• Safety: To protect the rights, property, or safety of Ramdi, our employees, customers, or others.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party vendors who assist us in operating our business (e.g., scheduling software, payment processors, email service providers). These parties are contractually obligated to handle your information securely and only for the purposes we specify.

Legal Requirements

We may disclose your information if required to do so by law, regulation, court order, or governmental authority, or to protect our legal rights.

Business Transfers

In the event of a merger, acquisition, sale of assets, or business reorganization, your information may be transferred as part of that transaction. We will notify you of any such change and your choices regarding your data.

4. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. Cookies are small data files placed on your device. You can control cookie settings through your browser; however, disabling cookies may affect some website functionality.

We may use:

• Essential Cookies: Necessary for the website to function properly.
• Analytics Cookies: To understand how visitors interact with our website (e.g., Google Analytics).
• Preference Cookies: To remember your settings and preferences.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we take reasonable steps to securely delete or anonymize it.

Generally, we retain customer records for a period of seven (7) years following the completion of services to comply with applicable tax, legal, and business requirements.

6. Your Rights and Choices

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to certain legal exceptions.
• Opt-Out: Opt out of marketing communications at any time by contacting us or using the unsubscribe link in any marketing email.
• Data Portability: Request a copy of your data in a portable format where technically feasible.

To exercise any of these rights, please contact us using the information provided in Section 10.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no transmission over the internet or electronic storage method is completely secure, and we cannot guarantee absolute security.

If you believe your information has been compromised, please contact us immediately at ramdi11208@gmail.com.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete such information.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please reach out: